Here is how the LGS workflow works:

1. When a laptop is sanitized and packaged, print and attach the Labdoo Global Support Sheet as part of the shipment.
2. Upon receiving a dootronic, users will see the LGS sheet and learn from it how to post their questions via the LGS system. This step is also described under the What if I want to Receive Aid from the LGS Support Team section.
3. When a dootronic user posts a question via the LGS system, members of the LGS team receive a notification email and are able to provide answers to the questions also via the LGS system. This step is also described in detail under the What if I Want to be Part of the LGS Team section.

This process ensures both (1) that dootronic users' technical questions are efficiently answered and (2) that we continue to build an online global knowledgebase of questions and answers that other users can benefit from.

Please notice the following when using the LGS support team:

• While we will do an effort in replying to all possible languages, the world has more than 6000 languages and so we can't presume we can understand all of them. The recommended language to make questions is English because, although we also have Labdooers who are proficient in other languages such as German, Chinese, Spanish, Italian, French, and Catalan. Please try to use any of these languages unless there is no other way around for you.
• Labdoo has a pretty good team of volunteers throughout the world who are familiar with the technical aspects of a laptop and computers in general, but we can't promise that we know all the answers. We will do our best though. Please notice that all answers are provided 'as is' and according to the Labdoo Terms and Conditions that you will find in your account (https://www.labdoo.org/user) under the 'Edit account' tab.
• There are also many good knowledge bases and blogs in the Internet where you may find answers to your questions. Feel free to look for them as well using your favorite web search engine, you will find them very useful too. For instance, you can check sites such as askubuntu.com.

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Figure. The LGS Workfow.

[Download and share pdf | png]

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[Please print and attach this sheet to your dootronic shipment to ensure that the recipient knows how to use the LGS Support system. To print this sheet, click on 'Printer-friendly version' at the bottom of this page. Make sure to print it using the double page option in your printer settings to minimize the amount of paper used. Also, please print only one copy of this document for each group of laptops shipped together.]

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English

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Dear recipient,

We hope you enjoy this dootronic and with it, we hope that you and many others can gain access to rich education content and applications. By delivering this computer device to you, Labdoo has accomplished a great milestone. Many people have worked behind the scenes to deliver this dootronic to you, starting from the person who volunteered to donate it, the person who sanitized it or the person who carried it to you. But the work is still unfinished. At Labdoo, we also hope that you can effectively use this device to boost your education career and we understand that along the way you may have technical questions on how to use it or how to resolve certain issues. Because of this, we have a program to support any of your technical questions via the Labdoo Global Support (LGS) Team. So from here on, as you use this dootronic, if you have any technical questions, please do not hesitate to ask them to the LGS Team. The next steps will explain you how you can do it.

Enjoy your dootronic and happy learning time to you.

The Labdoo Team

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To resolve any of your technical questions, please follow the next steps:

1. If you haven't done so, create a Labdoo account by going to https://platform.labdoo.org/user/register
2. Log in to your Labdoo account and go to https://platform.labdoo.org/content/labdoo-global-support-lgs/activities
3. If you haven't done so, click on 'Subscribe to this team' to register to this team.
4. Click on 'Start conversation'. In that form, put a title to your question and write your question in the 'Conversation' field. If you are a student, teacher or a staff member from an edoovillage, select the checkbox for this option and then under 'My edoovillage' write the name of your country and select your edoovillage project. Finally, make sure the option 'Send to all members of this team' is selected.
5. Click on 'Save'. Your question is now submitted!

Once you complete the above steps, your question is submitted to the LGS team and in short you will receive a reply.

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Spanish

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Estimado/a destinatario/a,

Esperamos que disfrutes de este dootronic y, con él, esperamos que tu y muchos otros podáis disfrutar de acceso a ricos contenidos educativos. Mediante la entrega de este dispositivo, Labdoo ha logrado uno de sus objetivos más importantes. Muchas personas han trabajado entre bastidores para entregarte este dootronic, incluyendo la persona que se ofreció a donarlo, la persona que lo saneo, o la persona que te lo ha traído. Pero el trabajo aún no ha concluido. En Labdoo, también esperamos que puedas utilizar este dootronic con eficacia para impulsar tu educación y entendemos que a lo largo de su uso puedas tener preguntas técnicas sobre cómo usarlo o cómo resolver ciertos problemas. Para ello, tenemos un programa de apoyo a cualquiera de tus preguntas técnicas a través del Equipo de Soporte Global Labdoo (LGS). Así que de ahora en adelante, cuando utilices este dootronic, si tienes preguntas técnicas, no dudes en enviarlas al equipo de LGS para obtener respuestas. Los siguientes pasos te explican cómo hacerlo.

Disfruta de tu dootronic y feliz aprendizaje!

El equipo Labdoo

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Para resolver cualquiera de tus preguntas técnicas, por favor, sigue los siguientes pasos:

1. Si no lo has hecho, create una cuenta Labdoo yendo a https://platform.labdoo.org/es/user/register
2. Entra dentro de tu cuenta y ves a Labdoo https://platform.labdoo.org/es/content/labdoo-global-support-lgs
3. Si no lo has hecho, haz clic en "'Subscribe to this team' para registrarte a este equipo.
4. Haz clic en "Start conversation". En este formulario, pon un título a tu pregunta y escribe tu pregunta en el campo de "conversation". Si eres un estudiante, maestro o un miembro del personal de una edoovillage, selecciona la casilla "I am a student, a teacher or a staff member from an edoovillage" y luego en "My edoovillage" escribe el nombre de tu país y selecciona tu edoovillage. Por último, asegúrate de que la opción "Send to all members of this team" esté selecciona.
5. Haz clic a 'Save'. Tu pregunta se acaba de enviar!

Una vez completados los pasos anteriores, tu pregunta es enviada al equipo de LGS y en un breve plazo recibirás una respuesta.

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German

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Lieber IT-Spenden-Empfänger,

Wir hoffen, dass ihr mit dieser IT-Spende (dootronic) viel Spass habt und dass dadurch viele Zugang zu Lerninhalten und -programmen bekommen. Mit der Bereitstellung dieses Computers hat Labdoo einen weiteren Meilenstein erreicht. Viele Menschen haben hinter den Kulissen gearbeitet, um diese IT-Spende an Sie zu liefern, von dem IT-Spender, der es freiwillig spendete, den Helfern, die sie ehrenamtlich aufgearbeitet haben bis hin zum Flug-/Transportpaten, die sie transportiert hat.

Auf den Computern findet ihr Videotutorials und Manuals, um die Einarbeitung zu erleichtern. Bei weiteren, technischen Fragen zumComputer könnt ihr euch an das Labdoo Global Support (LGS) Team wenden. Die nächsten Schritte werden euch erklären, wie es abläuft.
Wir wünschen viel Spass und einen guten Lernerfolg mit dem Computer.

Das Labdoo-Team

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Um eure technischen Fragen zu lösen folgt bitte diesen Schritten:

1. Wenn ihr noch kein Labdoo-Konto habt, legt euch eins auf unter https://platform.labdoo.org/de/user/register
2. Meldet euch mit eurem Labdoo-Konto an und gehe auf https://platform.labdoo.org/de/content/labdoo-global-support-lgs
3. Meldet euch in dieser Gruppe an, wenn noch nicht geschehen. Klicke dazu auf 'Subscribe to this team'.
4. Klickt auf 'Start conversation'. Gebt einen Titel, i.d.R. euer Problem als Frage bzw. in Stichworten und und im Feld 'Conversation' eine Beschreibung eurer Frage / Problems ein. Als Lehrer, Schüler oder MitarbeiterIn eines Projektes ("Edoovillage") klickt die Checkbox für diese Option an und dann unter 'My edoovillage' schreibt den Namen deines Landes und deines Projekts. Stellt sicher, dass die Option 'Send to all members of this team' ausgewählt wurde.
5. Klickt auf 'Save'. Eure Frage wird dann übermittelt!

Nach den o.a. Schritten wird deine Frage an das LGS Team übermittelt und beantwortet. Bitte habt etwas Geduld, da dies in unserer Freizeit geschieht.

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Chinese

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親愛的筆電收件者，

我們希望你喜歡這個筆電。希望你和許多人可以借由它獲得豐富學習內容和應用軟件。通過此電腦設備，Labdoo 完成了一個偉大的里程碑。。這 個dootronic 從捐贈、測試、到把它交到你手上， 很多志工在的幕後，提供了各樣的服務，但工作仍未完成。在 Labdoo，我們也希望您可以有效地使用此設備來提高你的教育事業。我們知道你很可能會在如何使用它以及如何去解決某些技術問題發生困擾。因此，我們設計了一個程式希望能通過 Labdoo 全球支援 (LGS) 團隊來解決您筆電上發生的技術問題。當您使用此 dootronic，如果有任何技術問題，請不要猶豫，問 LGS 團隊。接下來的步驟解釋你如何向LGS 團隊發問。

預祝dootronic 能帶給你快樂的學習時間,

Labdoo 團隊 敬上

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按照下列步驟，您將可以聯係LGS團隊，幫忙一起解決您的筆電上的技術問題：

1. 如果你還沒有Labdoo賬戶 ，請前往 https://platform.labdoo.org/user/register 建立一個新的賬號
2. -登入您的Labdoo帳戶，並前往下列網頁 https://platform.labdoo.org/content/labdoo-global-support-lgs/activities
3. 如果你還沒有訂閱 Team Labdoo Global Support (LGS) 點擊 https://platform.labdoo.org/zh-hant/content/labdoo-global-support-lgs 並訂閱這個團隊。
4. 點選 “ Start conversation” 。填入標題，以及 在“Conversation" 欄位中填入你的問題。。最後，確定'Send to all members of this team' 的方塊有被圈選。
5. 點擊“Save ” 。你的問題現在已經提交！

一旦你完成提交 ， 你將會在短時間内收到LGS團隊的回复。

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Figure. Submit your questions by clicking on 'Start conversation' and filling in these fields.

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Français

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Cher/Chère destinataire,

On espère que vous profitiez de ce dootronic et on espère aussi que, grâce à lui, vous et beaucoup plus de personnes puissiez accéder à des contenus et à des applications pédagogiques riches. À travers la livraison de ce dispositif, Labdoo a rejoint un de ses objectifs plus importants. Tellement de gens ont travaillé derrière les coulisses pour vous livrer ce dootronic, parmi lesquelles : la personne qui s’est offert à le donner, la personne qui l’a assaini ou la personne qui vous l’a apporté. Mais le travail n’est pas encore fini. L’équipe de Labdoo espère que vous puissiez utiliser ce dootronic avec de l’efficacité pour promouvoir votre éducation et on comprend que peut-être, au cours de son usage, vous aurez des questions techniques sur comment l’utiliser ou comment résoudre quelques problèmes. C’est pour ça qu’on a un programme de soutien : l’Équipe de Soutien Global (LGS, selon son sigle anglais) vous aidera avec vos doutes. Donc, désormais, quand vous utilisez ce dootronic, si vous avez des questions techniques, n’hésitez pas à les soumettre à l’équipe de LGS. Les instructions suivantes vous montreront comment le faire.

Jouissez votre dootronic et bon apprentissage !

L’équipe de Labdoo

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Pour résoudre quelconque question technique, suivez ces instructions, s’il vous plaît :

1. Si vous ne l’avez pas encore fait, créez un compte Labdoo sur : https://platform.labdoo.org/es/user/register
2. Rentrez dans votre compte et allez sur : https://platform.labdoo.org/es/content/labdoo-global-support-lgs
3. Si vous ne l’avez pas déjà fait, cliquez sur « Subscribe to this team » pour vous abonner à cette équipe.
4. Cliquez sur « Start conversation ». Vous verrez un formulaire : choisissez un titre pour votre question et écrivez la question dans le domaine « conversation ». Si vous êtes un étudiant, un professeur ou un membre de l’équipe d’une edoovillage, cliquez sur la casse « I am a student, a teacher or a staff member from an edoovillage », puis écrivez votre pays dans le champ « My edoovillage » et choisissez votre edoovillage. Finalement, vérifiez que vous ayez marqué l’option « Send to all members of this team ».
5. Cliquez sur « Save ». Votre question vient d’être envié !

Une fois que vous ayez complété ce processus, votre question sera envoyée à l’équipe de LGS et vous recevrez une réponse à bref délai.

If you want to be part of the global pool of helpers in the LGS Team, please do as follows:

1. If you haven't done so, create a Labdoo account by going to https://www.labdoo.org/user/register
2. Log in to your Labdoo account and go to the Labdoo QA team page
3. Click on 'Subscribe to this team' to register to this team.

That's it, you are now part of the LGS Team. By registering to this team, any questions posted into its wall will be send to you in the form of an email, and if you know the answer to that question, you are most welcome to reply directly on the wall to help resolve it.

If you have a technical question, you can ask it to the LGS Team by following the next steps:

1. If you haven't done so, create a Labdoo account by going to https://www.labdoo.org/user/register
2. Log in to your Labdoo account and go to the Labdoo Global Support Team page.
3. If you haven't done so, click on 'Subscribe to this team' to register to this team.
4. Check first that your question has not been answered before. To do so, please go to the search dashboard inside the LGS Team and put keywords related to your question in the field 'Search terms' and click on 'Apply'. A list of previous conversations related to your keywords will show up that could provide the answer to your questions. If you don't find the answer, proceed to the next point.
5. Click on 'Start conversation'. In that form, put a title to your question and write your question in the 'Conversation' field. If you are a student, teacher or a staff member from an edoovillage, select the checkbox for this option and then under 'My edoovillage' write the name of your country and select your edoovillage project. Finally, make sure the option 'Send to all members of this team' is selected.
6. Click on 'Save'. Your question is now submitted!

Anyone with a technical question is allowed to submit it via the steps described above, whether you are from an edoovillage or not. If you are from an edoovillage, do make sure you select the option "I am a student, a teacher or a staff member from an edoovillage" and fill in the name of your edoovillage so that the LGS team knows from which school you are messaging us. You can submit as many technical questions as you want.

Once you complete the above steps, your question is submitted to the LGS team and in short you will receive a reply.

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Figure. Submit your questions by clicking on 'Start conversation' and filling in these fields.

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The following protocol describes the actions that need to be taken by the dropping point hub (Town Hall) when receiving laptops from the citizens and when handing laptops to the sanitation hubs.

Laptop management protocol for Labdoo Dropping Point Hubs

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When your hub receives a laptop from a donor:

1. Remember to ask the donor for his/her email address if he/she wishes to receive email updates as the laptops makes progress to a school.
2. Go to the tagging page ['Dootronics' → Tag it!'] Https://platform.labdoo.org/ca/node/add/laptop
3. Fill in all fields under the 'Basic information' tab. Set the status of the laptop to "S1" and set the "Source hub" field to the name of your dropping point hub so that the laptop remains connected to your hub inventory. Upload also a picture of the laptop in the corresponding field.
4. Fill out the "Additional notification emails" field with the email address that the donor gave you in step 1. You will find this field in the 'Additional information' tab.
5. Click on the button 'Save' ('Save') at the bottom of the page. At this point the dootronic's page is created, sending also an email to your hub and to the donor's email address that you set in step 4.
6. Click on the button "Print tags" at the top of the page on your new dootronic. Print the three labels. Cut the three labels and stick them with transparent tape on the laptop: one label goes underneath the laptop, another one goes inside the battery compartment and a third label needs to be attached to the power adapter. Make sure the tape fully covers all these labels and that they are firmly attached to the laptop and the adapter.

When your hub gives a laptop to a sanitation hub.

1. Go to the dootronics dashboard: ['Dootronics' → 'View'] https://www.labdoo.org/ca/content/dootronics-dashboard
2. In the "Free-Text Search" field, put the 9-digit number of the laptop you want to give to the sanitation hub. This will automatically update the table showing only the relevant dootronic. Click on this dootronic.
3. Click on the 'Edit' button. Make sure you are logged into your account Labdoo, otherwise you will not see the button 'Edit'.
4. Change the "Manager" and add instead the user name in charge of the sanitation hub.
5. In the "Source hub" field, click on the button "Add another item" and add the name of the sanitation hub. Make sure that both your dropping point hub and the recipient sanitation hub are in the "Source hub" field so that the laptop appears in the inventory of both hubs.
6. Repeat all the above steps for each of the laptops that you want to give to a sanitation hub.

If you are implementing Labdoo for Cities in your village or town, it will be handy for you to distribute a flyer to the local villagers to spread awareness and to let them know that they can bring their unused laptops and tablets to their closest dropping point hub. Below you can download a sample flyer to serve this purpose.

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There are different ways to distribute the flyer. In some cases, the Town Hall offers to print the flyer and distribute it using its own channels. This approach is very effective because the Town Hall has very well established ways to reach out to the local villagers (through the local newspapers, radio, TV, etc.). For instance, often the Town Hall can distribute the flyer via its local newsletter sent periodically to inform villagers about new initiatives. Other approaches include printing flyers and putting them in the local bakeries, bookstores, libraries or any place where they can be freely and easily distributed to passing by villagers. Be creative when carrying out your own outreaching campaigns!

To customize the following flyers with your own village/city information or to translate it to another language, please reach us out at contact@labdoo.org.

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English version:

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[Download in printable format]

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Spanish version:

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[Download in printable format]

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Catalan version:

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[Download in printable format]