When a dootronic is deployed at a school and a mini-mission is accomplished, is the Labdoo effort completed? as you probably guess, the answer is no. Labdoo's goal is to deliver laptops loaded with education to schools but also to ensure that all laptops, once they no longer work, are properly recycled to make a more a sustainable world, and many things can happen between the deployment and recycling time that could still require Labdoo's aid.
One of the big things we try to accomplish after a dootronic is deployed at a school is to ensure that it continues to run as healthy as possible to maximize its lifespan until it is time to recycle it. This effort is made possible thanks to the Labdoo Global Support (LGS) Team, a program run by Labdoo volunteers from around the world who provide online help to students, teachers and staff members of edoovillages in resolving their dootronic (laptops, tablets, ebooks, etc.) related technical questions.
If we were a company selling laptops, the Labdoo Global Support Program would be what people in the business world commonly refer as "After-Sales Support". Labdoo is however not a company, but a humanitarian social project. Not only that, as you know, Labdoo does not accept monetary donations and does not use money to run its logistical system, so we can't rely on the traditional business approach to support laptops deployed in the field. Instead, we apply once again the same strategy we use to solve every challenge we encounter along our way: global collaboration and distributed technology. Labdoo's Global Support Program works by collecting drops of goodwill from everywhere in the planet united to help resolve technical questions that may arise to users located in the most disadvantaged areas of the world. In a nutshell, LGS provides a wall-like interface that allows students, teachers and staff members of the schools that receive laptops to write their technical questions. On that wall, Labdooers distributed across the planet help resolve the posted questions. Since Labdoo has physical presence in the five continents, the end result is a 24/7/365 (all days of the year) interactive online system that provides both technical support to people from the schools while at the same time it helps to continue to grow the global pool of knowledge (knowledgebase).
This wiki describes how the LGS Program works.
Here is how the LGS workflow works:
This process ensures both (1) that dootronic users' technical questions are efficiently answered and (2) that we continue to build an online global knowledgebase of questions and answers that other users can benefit from.
Please notice the following when using the LGS support team:
Figure. The LGS Workfow. |
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[Download and share pdf | png] |
[Please print and attach this sheet to your dootronic shipment to ensure that the recipient knows how to use the LGS Support system. To print this sheet, click on 'Printer-friendly version' at the bottom of this page. Make sure to print it using the double page option in your printer settings to minimize the amount of paper used. Also, please print only one copy of this document for each group of laptops shipped together.]
Dear recipient,
We hope you enjoy this dootronic and with it, we hope that you and many others can gain access to rich education content and applications. By delivering this computer device to you, Labdoo has accomplished a great milestone. Many people have worked behind the scenes to deliver this dootronic to you, starting from the person who volunteered to donate it, the person who sanitized it or the person who carried it to you. But the work is still unfinished. At Labdoo, we also hope that you can effectively use this device to boost your education career and we understand that along the way you may have technical questions on how to use it or how to resolve certain issues. Because of this, we have a program to support any of your technical questions via the Labdoo Global Support (LGS) Team. So from here on, as you use this dootronic, if you have any technical questions, please do not hesitate to ask them to the LGS Team. The next steps will explain you how you can do it.
Enjoy your dootronic and happy learning time to you.
The Labdoo Team
To resolve any of your technical questions, please follow the next steps:
Once you complete the above steps, your question is submitted to the LGS team and in short you will receive a reply.
Estimado/a destinatario/a,
Esperamos que disfrutes de este dootronic y, con él, esperamos que tu y muchos otros podáis disfrutar de acceso a ricos contenidos educativos. Mediante la entrega de este dispositivo, Labdoo ha logrado uno de sus objetivos más importantes. Muchas personas han trabajado entre bastidores para entregarte este dootronic, incluyendo la persona que se ofreció a donarlo, la persona que lo saneo, o la persona que te lo ha traído. Pero el trabajo aún no ha concluido. En Labdoo, también esperamos que puedas utilizar este dootronic con eficacia para impulsar tu educación y entendemos que a lo largo de su uso puedas tener preguntas técnicas sobre cómo usarlo o cómo resolver ciertos problemas. Para ello, tenemos un programa de apoyo a cualquiera de tus preguntas técnicas a través del Equipo de Soporte Global Labdoo (LGS). Así que de ahora en adelante, cuando utilices este dootronic, si tienes preguntas técnicas, no dudes en enviarlas al equipo de LGS para obtener respuestas. Los siguientes pasos te explican cómo hacerlo.
Disfruta de tu dootronic y feliz aprendizaje!
El equipo Labdoo
Para resolver cualquiera de tus preguntas técnicas, por favor, sigue los siguientes pasos:
Una vez completados los pasos anteriores, tu pregunta es enviada al equipo de LGS y en un breve plazo recibirás una respuesta.
Lieber IT-Spenden-Empfänger,
Wir hoffen, dass ihr mit dieser IT-Spende (dootronic) viel Spass habt und dass dadurch viele Zugang zu Lerninhalten und -programmen bekommen. Mit der Bereitstellung dieses Computers hat Labdoo einen weiteren Meilenstein erreicht. Viele Menschen haben hinter den Kulissen gearbeitet, um diese IT-Spende an Sie zu liefern, von dem IT-Spender, der es freiwillig spendete, den Helfern, die sie ehrenamtlich aufgearbeitet haben bis hin zum Flug-/Transportpaten, die sie transportiert hat.
Auf den Computern findet ihr Videotutorials und Manuals, um die Einarbeitung zu erleichtern. Bei weiteren, technischen Fragen zumComputer könnt ihr euch an das Labdoo Global Support (LGS) Team wenden. Die nächsten Schritte werden euch erklären, wie es abläuft.
Wir wünschen viel Spass und einen guten Lernerfolg mit dem Computer.
Das Labdoo-Team
Um eure technischen Fragen zu lösen folgt bitte diesen Schritten:
Nach den o.a. Schritten wird deine Frage an das LGS Team übermittelt und beantwortet. Bitte habt etwas Geduld, da dies in unserer Freizeit geschieht.
親愛的筆電收件者,
我們希望你喜歡這個筆電。希望你和許多人可以借由它獲得豐富學習內容和應用軟件。通過此電腦設備,Labdoo 完成了一個偉大的里程碑。。這 個dootronic 從捐贈、測試、到把它交到你手上, 很多志工在的幕後,提供了各樣的服務,但工作仍未完成。在 Labdoo,我們也希望您可以有效地使用此設備來提高你的教育事業。我們知道你很可能會在如何使用它以及如何去解決某些技術問題發生困擾。因此,我們設計了一個程式希望能通過 Labdoo 全球支援 (LGS) 團隊來解決您筆電上發生的技術問題。當您使用此 dootronic,如果有任何技術問題,請不要猶豫,問 LGS 團隊。接下來的步驟解釋你如何向LGS 團隊發問。
預祝dootronic 能帶給你快樂的學習時間,
Labdoo 團隊 敬上
一旦你完成提交 , 你將會在短時間内收到LGS團隊的回复。
Figure. Submit your questions by clicking on 'Start conversation' and filling in these fields. |
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Cher/Chère destinataire,
On espère que vous profitiez de ce dootronic et on espère aussi que, grâce à lui, vous et beaucoup plus de personnes puissiez accéder à des contenus et à des applications pédagogiques riches. À travers la livraison de ce dispositif, Labdoo a rejoint un de ses objectifs plus importants. Tellement de gens ont travaillé derrière les coulisses pour vous livrer ce dootronic, parmi lesquelles : la personne qui s’est offert à le donner, la personne qui l’a assaini ou la personne qui vous l’a apporté. Mais le travail n’est pas encore fini. L’équipe de Labdoo espère que vous puissiez utiliser ce dootronic avec de l’efficacité pour promouvoir votre éducation et on comprend que peut-être, au cours de son usage, vous aurez des questions techniques sur comment l’utiliser ou comment résoudre quelques problèmes. C’est pour ça qu’on a un programme de soutien : l’Équipe de Soutien Global (LGS, selon son sigle anglais) vous aidera avec vos doutes. Donc, désormais, quand vous utilisez ce dootronic, si vous avez des questions techniques, n’hésitez pas à les soumettre à l’équipe de LGS. Les instructions suivantes vous montreront comment le faire.
Jouissez votre dootronic et bon apprentissage !
L’équipe de Labdoo
Pour résoudre quelconque question technique, suivez ces instructions, s’il vous plaît :
Une fois que vous ayez complété ce processus, votre question sera envoyée à l’équipe de LGS et vous recevrez une réponse à bref délai.
If you want to be part of the global pool of helpers in the LGS Team, please do as follows:
That's it, you are now part of the LGS Team. By registering to this team, any questions posted into its wall will be send to you in the form of an email, and if you know the answer to that question, you are most welcome to reply directly on the wall to help resolve it.
If you have a technical question, you can ask it to the LGS Team by following the next steps:
Anyone with a technical question is allowed to submit it via the steps described above, whether you are from an edoovillage or not. If you are from an edoovillage, do make sure you select the option "I am a student, a teacher or a staff member from an edoovillage" and fill in the name of your edoovillage so that the LGS team knows from which school you are messaging us. You can submit as many technical questions as you want.
Once you complete the above steps, your question is submitted to the LGS team and in short you will receive a reply.
Figure. Submit your questions by clicking on 'Start conversation' and filling in these fields. |
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What it is:
Labdoo Km0 is a workflow inside the Labdoo platform dedicated to helping those neighboring schools right next to you that are affected by the digital divide.
Why it exists:
Labdoo Km0 is one of the workflows implemented by the Labdoo platform designed to operate locally at a global scale. The objective of this program is to eradicate the digital divide found in our neighbour communities by delivering educational laptops using Labdoo’s circular economy.
The Outcome:
Labdoo Km0 provides a very simple process that anyone can do. In just 4 hours of your time, you can change the life of a child and help significantly reduce the effects of climate change. Every time you recycle a laptop and give it to a needy child, you are:
How it works:
Step 1. Collect an unused laptop (estimated time 1 hours). Everyone knows somebody who has an unused laptop, possibly even you have one! Start by collecting the unused laptops from your friends and family and tag it: https://platform.labdoo.org/content/step-1-collecting-unused-laptops
Step 2. Sanitize the laptop (estimated time: 2 hours). Follow the Labdoo sanitation process to re-install a new operating system into the laptop and then load it with a very powerful educational package that includes the Wikipedia, Khan Academy and between 30GB and 300GB of high-quality educational content: https://platform.labdoo.org/content/step-2-sanitizing-laptop
Step 3. Deliver the laptop (estimated time: 1 hour). The happiest moment, identify a school or NGO in your local neighbourhood or village/town that needs laptops to fight the digital divide and deliver it: https://platform.labdoo.org/content/step-3-delivering-laptops-project
Enjoy the most unique and amazing human feeling of giving happiness to another human being!
Labdoo for Cities is a program that allows cities from around the world to implement the Labdoo collaborative workflow in a simple and sustainable manner. In a nutshell, Labdoo for cities works as follows:
In this step 2, volunteers from the sanitizing hubs pick up tagged laptops from the dropping point hubs.
While the above workflow has been demonstrated to be simple and efficient, cities can develop their own modified workflows based on their capabilities and needs. If you are interested in implementing Labdoo for Cities in your own village, town or city, please reach out to the Labdoo Team at contact@labdoo.org and we will help you get started.
Keep on reading in order to learn the specific (dropping point) hub protocol implemented by the Town Hall.
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The following protocol describes the actions that need to be taken by the dropping point hub (Town Hall) when receiving laptops from the citizens and when handing laptops to the sanitation hubs.
Laptop management protocol for Labdoo Dropping Point Hubs
When your hub receives a laptop from a donor:
When your hub gives a laptop to a sanitation hub.
If you are implementing Labdoo for Cities in your village or town, it will be handy for you to distribute a flyer to the local villagers to spread awareness and to let them know that they can bring their unused laptops and tablets to their closest dropping point hub. Below you can download a sample flyer to serve this purpose.
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There are different ways to distribute the flyer. In some cases, the Town Hall offers to print the flyer and distribute it using its own channels. This approach is very effective because the Town Hall has very well established ways to reach out to the local villagers (through the local newspapers, radio, TV, etc.). For instance, often the Town Hall can distribute the flyer via its local newsletter sent periodically to inform villagers about new initiatives. Other approaches include printing flyers and putting them in the local bakeries, bookstores, libraries or any place where they can be freely and easily distributed to passing by villagers. Be creative when carrying out your own outreaching campaigns!
To customize the following flyers with your own village/city information or to translate it to another language, please reach us out at contact@labdoo.org.
1. About the Labdoo CSR Package
When it comes to spreading education around the world, we can all be part of the solution, whether its by tagging or cleaning up a laptop, by contributing a trip to bring education to a school, or simply by spreading the word out to mobilize your community. There is a large variety of things (small, medium, or larger tasks) you can do to help out with our global mission.
Among all the people and organizations that are part of the global community, companies play a key role when it comes to helping those that are most in need. This package is specially designed to let companies contribute to the Labdoo cause and at the same time benefit from it as part of their corporate social responsibility (CSR) strategy.
Two main reasons led us to the creation of the Labdoo CSR package:
These two reasons provide a win-win opportunity addressed by this CSR package. By participating, companies are both doing a great contribution to the community while helping increase their goodwill reputation providing an example for others to follow.
If you are interested in participating in the Labdoo CSR program, please contact us at contact@labdoo.org.
2. How Does it Work
Deep into Labdoo's DNA there is the notion of finding the right task for every person and organization who participates. This is very important for one key reason: long term sustainability. A task should fit your capabilities, not too small, not too large, just the right fit. That's why we designed Project Labdoo.org following a bottom-up approach. What does that mean? in short, it means that you get to decide what action you want to help with. There is a very simple principle behind this approach: you know your capabilities, your preferences, skills and passions better than anyone else, so you and your organization are most appropriate to make this decision.
As a result, the Labdoo CSR package is designed to be simple to understand. The package includes a list of actions you can do to help with the mission of spreading education around the world and you get to choose which ones you want to carry out. Tasks are organized into modules and depending on which module you implement, you get one of the various recognition levels: World Ambassador, World Activist or World Changer.
Our recommendation is also simple: start small, choose a simple initial task, implement it, learn from it, and if you feel you can, grow your level of contribution one step at a time.
3. CSR Modules
Companies can choose to implement one of the following three contribution modules.
3.1. World Ambassador Module. The main objective of this module is to spread the word out that Project Labdoo.org exists and to help mobilize local communities towards the goal of moving laptops and tablets to needy schools. This is for the most part an outreaching/networking package. As a company, you are very well connected to communities such as your own employees or other companies and simply spreading the word can lead to other great contributions. There are several great things you can do to help spread the word out as part of the World Ambassador module. You will be recognized with this contribution level if you do at least one of the following tasks:
The task of implementing the World Ambassador CSR module is in fact simplified because the Labdoo tools already provide most of the material you need to help spread the word out. For instance, you can freely print the Labdoo poster to help explain the movement, you can attach the Labdoo videos to your outreaching messages, you can print out the Labdoo CSR Flyer to distribute to your collaborators, or you can even create your own roll up by using the Labdoo roll up design. You can readily find all of these outreaching materials and designs in the Labdoo toolkit.
3.2. World Activist Module. The World Activist module includes the World Ambassador package plus additional contributions made directly by the company. In particular, your company will be recognized with this contribution level if one or more of the following tasks are carried out:
3.3. World Changer Module. The World Changer module includes the World Ambassador package plus additional contributions made directly by the company. In particular, your company will be recognized with this contribution level if one or more of the following tasks are carried out:
4. Other Special Contributions
Some organizations may be able to participate in Labdoo's CSR Program by contributing other resources not specified in the above packages too. This allows these organizations to better leverage their own specific capabilities, resources and know-how. Examples are organizations which can contribute other types of goods such as books, photo and video cameras, or large scale awareness campaigns, to name just a few. When an organization offering these special contributions wants to join the Labdoo's CSR Program, the application will be considered on a case by case basis. When accepted, these organizations will also be given one of the above recognition levels (world ambassador, world activist or world changer) depending on their degree of contribution.