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Dear SOLICITORNAME,
I apologize for the inconvenience created by the laptops not arriving in time for your needs.
Despite our best efforts to deliver the laptops on time, our reliance on factors beyond our control (such as the service provided by the courier, flight schedules, etc.) meant that we were unable to meet your expectations for delivery in the time period allotted.
We are sorry that your plans have been disrupted and we will work with you to determine next steps so that we can resolve the issue together. Furthermore, we will assess the situation to deduce measures we can adopt to help minimize issues of this nature in the future.
Thank you for your understanding.
Sincerely,
YOURNAME
Labdoo Team | www.labdoo.org
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